Question 1

How do I prepare for my massage session?

Accepted Answer

Drink plenty of water before and after your session. Staying hydrated helps your muscles respond better to massage, reduces the chance of post-session soreness, and supports your body in flushing out what your muscles release during treatment.

Have your goals in mind. Think about what you want from your session—whether that’s deep tissue work, relaxation, or targeting a specific injury. Your therapist will ask questions, but sharing your goals upfront helps us tailor your treatment.

Eat Lightly. It’s best to avoid a heavy meal right before your massage. A light snack is fine, but being overly full can make it harder to relax and lie comfortably on the table.

Keep Scents Light. To help maintain a calm and comfortable environment for everyone, please avoid wearing strong perfumes, colognes, or heavily scented lotions to your appointment. A low-scent space makes it easier for clients and therapists to breathe and relax fully. We also ask that you arrive fresh and clean, as strong odors and body odor can impact the experience for both you and your therapist.

Question 2

What should I expect during my massage?

Accepted Answer

At your first visit you will sit down for a few minutes to review your intake and discuss what your goals are for your massage. Are you healing from an injury? Do you just want a general relaxation massage? This makes sure your massage fits your needs. Even if you are experienced at receiving massage it gives the massage therapist the opportunity to learn your likes and dislikes. You will discuss any medical conditions and decide on areas of focus. After you have the opportunity to share and ask any questions you may have, you will be given privacy to undress to your comfort level and lie down on a padded massage table. The room is usually dimly lit with soft music playing in the background to create a soothing ambiance. You will be properly draped with a sheet and blanket, exposing only the area being worked on.

Question 3

Is there talking during a massage? Or is it quiet?

Accepted Answer

This is up to you. You are not obligated to maintain a conversation with your therapist. The majority, but not all, people prefer a quiet session. That being said, you are encouraged to communicate if you need something to be more comfortable.  The goal is to provide you with the best experience possible; knowing if you are too hot, too cold, in an awkward position, or if the pressure is too much or too little is important. If there is something you need, always speak up and let your therapist know.

Question 4

What additional therapy options are offered in addition to traditional massage sessions?

Accepted Answer

I offer a range of add-on options to enhance your massage session, including cupping therapy, gua sha, hot stone therapy, hot towels, and arnica-infused oil. Each option provides unique benefits that relieve tension, and improve overall well-being.

Cupping therapy utilizes suction to increase blood flow and reduce inflammation, while gua sha involves scraping the skin to promote blood flow and reduce muscle tension. Hot stone therapy uses heated stones to deeply relax muscles, and hot towels provide soothing heat for deeper relaxation. Arnica-infused oil can help reduce pain, swelling, and discomfort.

Question 5

Do I need to leave a tip?

Accepted Answer

Not if you don’t want to. Tipping is not required or expected. While some do consider tipping to be customary in the massage industry, I would never want this to be a barrier for someone getting the care they need. If you feel satisfied with your massage experience and would like to leave a tip for the massage therapist it would be greatly appreciated. Know that your presence and support is valued regardless.

Question 6

Can health insurance be billed for my massage session?

Accepted Answer

Yes! Some health insurance plans help pay for massage therapy.

Right now, we have in-network therapists with Regence Blue Cross Blue Shield & starting 6/18/26, we will also be in-network with MODA Health.

Not every provider in our office is covered by every insurance plan. Because of this, it is important to check with your insurance company to make sure your plan covers the provider you want to see.

When booking online its important to choose the correct insurance appointment type. We have separate booking options for Blue Cross and MODA plans.

We are happy to help check your benefits before your visit. Please remember that insurance coverage is never guaranteed until your claim is processed. Your insurance company makes the final decision.

As a small office we need a little extra time to verify your benefits. If you would like us to check your insurance for you, please give us at least 24 hours before your appointment.

Important Notes

These visits are considered medically necessary treatments and should be booked as such.
Some policies require a referral from a doctor (MD, chiropractor, acupuncturist, or naturopath) before treatment.
Please provide your Policy ID and insurance details on your intake form at least 24 hours (or more) before your appointment.

You can read more about insurance HERE.

Question 7

I was in a car accident, do you bill auto claims?

Accepted Answer

Yes. We bill insurance directly for most auto accident claims through Personal Injury Protection (PIP).
To get started, we need a few important details at least 24 hours before your appointment:

Claim number
Date of the accident
Location of the accident
Adjuster’s name and contact information
Your policy ID number
Details about your injuries

We know there is already a lot of paperwork after a car accident, and some of it may feel repetitive. But having this information ahead of time helps us focus on your care during your visit instead of spending your treatment time on paperwork.

Your appointment time should be focused on helping you heal and recover.

Read more HERE

Important Notes

These visits are considered medically necessary treatments and should be booked under our auto injury appointment type.
Some insurance plans require a referral from a doctor, chiropractor, acupuncturist, or naturopath before treatment.
Your intake forms are important! We need information at least 24 hours before your appointment.

You can read more about insurance HERE.

Question 8

Do you take walk in appointments?

Accepted Answer

No. We are an appointment-only clinic and do not accept walk-ins. All sessions must be booked in advance through our online scheduling system.

Question 9

Is there a receptionist available to answer calls?

Accepted Answer

We are generally reception-free, which means we don’t always have someone available to answer the phone. If you leave a voicemail, we’ll return your call as soon as we’re able.

Question 10

What is your cancellation policy?

Accepted Answer

We understand that life happens, and we do our best to apply our cancellation policy with grace and understanding whenever possible.

Our policy is that if you give less that 24 hours notice it is considered a late cancellation. Late cancellations are subject to a cancellation fee of 50% of the session price. Cancellations made with less than 2 hours notice or not showing up to your appointment are subject to the full session fee. For 2-hour massage sessions, a minimum of 48 hours notice is required to cancel or reschedule without penalty.

Question 11

Early and Late Arrival Information

Accepted Answer

We kindly ask that you do not arrive more than 10 minutes prior to your scheduled appointment time.  Our main door remains locked between sessions, and we may not be available to let you in early. We know that life sometimes gets in the way, and we understand that late arrivals happen. However; appointment times are reserved specifically for each client.  If you arrive late, your session may be shortened in order to end at the scheduled time and avoid delays for the next client.

Frequently asked questions